Route Happy Customers to Google, Unhappy Ones to Your Inbox
Smart routing protects your rating by directing satisfied customers to leave public reviews and routing concerns to your private feedback inbox.
Customer rated: ★★★★★
Google Review
Public, boosts your ranking
Customer rated: ★★
Private Feedback
Only you see it. Fix the issue first.
How it works
Simple by design
Customer rates their experience
After visiting your magic link, customers select a 1-5 star rating. This takes 3 seconds and sets the routing.
Happy customers go to Google
Customers who rate 4-5 stars are guided to your Google review page. They're already in a positive mindset — the review practically writes itself.
Concerns go to your private inbox
Customers who rate 1-3 stars see a private feedback form. Their complaint goes to your Praisely inbox — not to Google, Yelp, or anywhere public.
Why it matters
More 5-star reviews
By making it easy for happy customers to reach Google, you naturally accumulate more positive reviews.
Fewer public complaints
Unhappy customers get heard through a private channel. Many complaints are resolved before they ever become public reviews.
Genuine, not gated
Customers choose their own rating — you don't filter who can review. Smart routing just gives unhappy customers a private alternative.
Service recovery opportunity
Private feedback lets you follow up directly. Resolve the issue and you may turn a detractor into a loyal advocate.
More features
Review Collection
Magic Review Link
Give customers a single branded link. They rate their experience, and Praisely routes them to Google, Yelp, or your private inbox — automatically.
Review Management
Review Dashboard
Google, Yelp, TripAdvisor, and Praisely-collected reviews — all in one feed. Filter, reply, and track your reputation from a single screen.
Smart Responses
AI-Powered Replies
Praisely's AI drafts personalized, professional replies to every review — positive or negative. Edit, approve, and post in one click.
Ready to try it?
Start collecting more 5-star reviews today. Free 14-day trial, no credit card required.
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